ORBIS Future Weeks – All in for sales & service excellence
Sectors: Manufacturing industry, Construction supplier industry, Steel / Steel Service Center / Metal industry, Electro and electronic industry, Mechanical and plant engineering, Consumer goods / retail, Automotive supplier industry
Processes: Service & Support, Sales
Duration of event: approx. 100 Min.
Today, sales and service are key drivers of growth and efficiency. Rising customer expectations, high costs, and pressure to transform require integrated, high-performance structures rather than isolated individual initiatives. What matters most is how strategy, processes, data, and technologies work together. That is why Sales & Service Excellence is not an option, but a prerequisite for business success.
This is exactly where the ORBIS Future Weeks come in. Over three sessions in September, we’ll show you how companies can holistically advance their sales and service – from strategic alignment and integrated processes to the targeted use of data and artificial intelligence.
“All in for Sales & Service Excellence” stands for a clear stance: moving away from isolated measures toward end-to-end approaches that meaningfully connect technology, organization, and people – and create sustainable value.
Here’s what you can look forward to from September 22–29, 2026:
You can look forward to engaging presentations by our ORBIS experts, our customers, Hager Group, and Pollmeier Massivholz GmbH & Co. KG, as well as exclusive SAP speakers (Jakob Goik and Friederike Mundt). In addition to in-depth insights, you’ll also have the opportunity for direct, one-on-one interaction—with plenty of time for discussions, questions, and individual perspectives. Key topics include:
Key topics include:
- The future of modern sales and service organizations
- The intelligent use of data and artificial intelligence
- Integrated end-to-end processes along the customer journey
- Practical insights from the industry
Discover the details of the online events now.
3 days – 100 minutes each day of insights
22.09.2026: Opening Hand – Strategy, Data & AI as the Foundation for Sales & Service Excellence
Learn how strategy, data, and AI must work together to turn customer experience into a real driver of growth and efficiency. Hear from Jakob Goik (SAP Customer Experience Presales Manager, SAP) about Autonomous CX, Robin Heitz (ORBIS SE) about the importance of a reliable data foundation for successful AI initiatives and the value it brings to sales and service, and Tobias Rothley-Fetsch (ORBIS SE) about getting started with your own AI-powered automations using Joule Studio.
24 September 2026: Strong Hand – Sales Excellence
Would you like to achieve greater transparency in your sales pipeline, more efficient sales processes, and a solid foundation for implementing AI? Our experts Daniel Steinbach and Oliver Lamberti will explain how to do this by focusing on SAP solutions for sales. You’ll gain practical insights from Stephan Fritsch, Sales Director at Pollmeier Massivholz GmbH & Co. KG.
29 September 2026: Winning Hand – Service Excellence
Are you facing the challenge of meeting rising service demands with limited resources? We’ll show you how to design end-to-end service processes, make better use of knowledge, and leverage AI in a targeted way. Look forward to insights from Hager Group on the transformation to SAP S/4HANA Service and SAP FSA, as well as practical tips from Friederike Mundt (Product Marketing Manager, SAP Field Service and Asset Management, SAP) on field service and asset management, and from ORBIS expert Benjamin Meier on delivering high-performance, future-proof customer service.

Oliver Lamberti
Senior Account Manager
ORBIS SE
Tel.: +49 681 9924 702
E-Mail: Oliver.Lamberti(at)orbis.de



