Business Breakfast: Digital Adoption with WalkMe for SAP SuccessFactors and Microsoft 365

Duration of event: approx. 2,5 hours

SAP is live, Microsoft 365 has been rolled out, the first AI assistants are switched on. But digital investments only pay off once they are actually used in everyday work: according to WalkMe's State of Digital Adoption 2026, 40% of digital spending falls short of expectations – usually not because of the technology, but because of a lack of adoption.

At our Business Breakfast, we'll show you in three parts how companies establish applications faster, support employees where it matters and increase the value of SAP and Microsoft 365: live insights into WalkMe, a customer story from United Internet and a compact session on modern HR processes with SAP SuccessFactors.

Digital adoption across system boundaries

Cross-application and directly in the flow of work.

A new tool is quickly implemented. That's when the real work begins: your users have to understand processes, find new features in the first place and embrace change. Around eight hours per week are lost in the process – and 47% of that time is not down to broken technology, but to missing guidance at the right moment.

Discover how WalkMe supports employees directly in the flow of work, reduces support requests and makes it visible where users get stuck. We'll show concrete examples from SAP SuccessFactors and Microsoft 365.

What you'll take away:

• How to embed new applications in your organisation faster
• How in-app guidance eases the way for your users in the process instead of pointing them to manuals
• How analytics reveal where adoption barriers arise
• How learning happens directly in the flow of work rather than only in the training room
• What running and maintaining a digital adoption platform realistically involves

WalkMe sits on top of any application with a web interface – ERP, CRM, specialist application. Regardless of whether you use SAP.

From go-live to successful adoption with United Internet

A customer story

How do you successfully introduce digital solutions and deliver tangible value for employees, managers and HR in practice?

In conversation, Iwo Neumann of United Internet shares the challenges, experiences and insights from implementing SAP SuccessFactors – and how WalkMe supports users in their daily work.

Where data quality and usability come together

Modern HR processes with SAP SuccessFactors

HR processes run right across the organisation: from time recording and approvals through to reporting. They only work if the data foundation is right and the user experience doesn't raise questions.

Using SAP SuccessFactors as an example, we'll show what modern HR processes fundamentally depend on: Employee Central as the central data foundation, straightforward self-services for employees and managers, and clear workflows from entry to approval. You'll also see how time tracking and SAP Joule as AI support can further ease the HR day-to-day.

Adoption is rarely the job of a single department. That's why this Business Breakfast is aimed equally at IT, HR, Digital Workplace, Training & Learning and Change Management. Ideally, come as a pair.