SAP WalkMe for Modern Digital Adoption of Your SAP Systems

Digital transformation projects succeed or fail based on the ability of employees to use new systems efficiently. Companies invest millions in IT landscapes, S/4HANA migrations, or SAP SuccessFactors, but the actual value is only realized when users can execute processes securely, quickly, and without errors.

This is exactly where SAP WalkMe, the leading Digital Adoption Platform (DAP), comes into play. As a long-standing SAP and WalkMe implementation partner, ORBIS People supports you in rethinking digital onboarding and training processes, eliminating friction points, and sustainably increasing workforce productivity.

Why is digital adoption essential for modern businesses?

Traditional training methods - PDFs, videos, in-person sessions - provide knowledge before it’s needed, which is why it’s quickly forgotten. At the same time, systems are constantly changing their interfaces and logic. Employees need “just-in-time” support - context-specific, process-oriented, and right within the application itself.

With SAP WalkMe, you can bring training, help, and information right where they’re needed: directly into your SAP and third-party systems - even across systems, if necessary. The result: fewer errors, reduced support costs, faster onboarding, and better data quality.

WalkMe acts as an intelligent, invisible layer on top of your existing applications, without interfering with your systems (Clean Core principle). The platform recognizes roles, contexts, errors, and user intentions, supporting employees at exactly the right moment.

Core Components of WalkMe That We Make Available to You:

• Smart Walk-Thrus – Guided Step-by-Step Instructions: Interactive, visual guidance through complex SAP processes, ideal for S/4HANA transactions, Fiori apps, or SuccessFactors functionalities.
• SmartTips – Error Prevention at the Input Field: Help texts, validations, and inline guidance prevent incorrect entries before they happen.
• Insights & Analytics – Full Transparency into User Behavior: Identify process drop-offs, inefficient click paths, and training requirements based on data, and improve your processes in a targeted manner.
• Automation & ActionBot – Automated Process Steps: Bots handle repetitive tasks, reduce the need for manual input, and significantly increase processing speed.

WalkMe is integrated via a simple browser extension or a header snippet. This keeps your original system logic untouched, while WalkMe:

• Supports SAP Fiori, S/4HANA, SuccessFactors, Ariba, Concur, Salesforce, Dynamics and much more
• Efficiently absorbs release updates
• Can be rolled out globally to thousands of users simultaneously
• Can provide target-group-specific content, guidance, and processes

The Advantage: Adjustments are made exclusively within the WalkMe laye, not within the IT system itself.

We combine WalkMe with our SAP expertise and ensure that your employees not only understand how a process works, but can execute it securely right away.

Together, we create:

• Faster onboarding of new employees
• Secure, standardized digital processes
• Reduced support tickets & lower training costs
• Higher data quality - the foundation for reporting, compliance & AI initiatives
• Role-based, targeted guidance in real time

1. Unclear Objectives: We define measurable KPIs together with you (e.g. ticket reduction, process completion rates, etc.).
2. Lack of Governance & Content Maintenance: We establish a WalkMe governance model including roles (Owner, Editor, Reviewer).
3. Overloaded User Experience: Our UX experts structure WalkMe elements in a way that supports users, rather than overwhelming them.
4. Release Cycles & Updates: We establish an update plan so that WalkMe content is automatically updated following SAP releases.

WalkMe Insights - Your Data Foundation for Better Digital Enablement

With WalkMe Insights, you can identify:

• Drop-off points within end-to-end processes, allowing workflows and guidance to be optimized
• Training requirements at role or location level
• Shadow IT tools and inefficient workarounds
• Features you pay for - but nobody uses

We help you translate these insights into concrete improvements - exactly where they create real impact.

WalkMe Digital Learning Arc - Continuous Learning Directly Within the Process

Within the SAP environment, the WalkMe Digital Learning Arc is the internal successor to SAP Enable Now and expands traditional training approaches with a structured model for sustainable learning.

Instead of providing disconnected content, WalkMe enables contextual learning experiences - created and delivered directly within your system. This creates a clear learning path that not only trains employees once, but continuously helps them acquire new skills more quickly.

The Three Components of the Learning Arc:

1. AI-Supported Content Creation – Faster Access to High-Quality Learning Content
   With AI-supported tools, you can transform existing documents or process descriptions into complete courses, from microlearning content to full learning journeys. The Learning Arc supports text, images, videos, screen recordings, simulations, and interactive quizzes, among other formats.
2. Integrated Learning Delivery and Personalized
   Learning Portals Provide your learning content directly within systems such as SAP Concur, SAP SuccessFactors, or other applications. Learners do not leave their work process, but instead receive simulations, videos, and quizzes exactly at the moment of need. In addition, WalkMe Learning Arc provides learners with a personalized learning portal for tracking progress, saved content, certifications, and AI-supported learning feeds.
3. Analytics and Performance Insights
   Identify which learning content works - and which does not. Create detailed analytics showing which learning content generates engagement, where users frequently drop off, and where knowledge gaps exist. This allows you to continuously optimize your learning strategy based on data.

With the WalkMe Learning Arc, you can import content from SAP Enable Now into your learning system.

The migration process includes three steps:

• Hostable: Copy content from the SAP Enable Now Manager into the WalkMe server
• Playable: Convert content into WalkMe learning formats and publish it within the learning portal
• Editable: Edit and synchronize content using the connected Enable Now Producer

We support you throughout analysis, migration, and implementation - all the way to a modern e-learning strategy.

Through ORBIS People, WalkMe Premium can be licensed specifically for individual SAP solutions. Alternatively, you can acquire a complete WalkMe Digital Adoption Platform (DAP) license, enabling full functionality and support for both SAP applications and third-party systems with WalkMe.

The licenses are currently available in the following variants, among others:

SAP WalkMe Premium

SAP WalkMe Premium bundles WalkMe functionalities specifically for core SAP solutions such as CX, SAP SuccessFactors, SAP S/4HANA, S/4HANA Cloud, and SAP Concur. The solution enhances these systems with contextual in-app guidance, process automation, and role-based support - without modifying the SAP standard. This makes the use of complex SAP processes easier, safer, and faster for all users.

SAP WalkMe Digital Adoption Platform (DAP)

The SAP WalkMe Digital Adoption Platform is the technical foundation for holistic digital enablement within SAP systems. It overlays applications such as S/4HANA, SuccessFactors, Ariba, or Concur with an intelligent support layer and assists users directly during execution through guidance, process analytics, and automation. WalkMe operates entirely independently of the system itself and integrates seamlessly into the SAP landscape - without changes to the “Clean Core.”

• SAP WalkMe Premium – CX
  WalkMe simplifies navigation within SAP Customer Experience solutions by guiding users through complex service, sales, and commerce processes.
• SAP WalkMe Premium – SuccessFactors HCM
  Within SAP SuccessFactors HCM, WalkMe supports employees and HR teams through guided input, understandable processes, and reduced error rates.
• SAP WalkMe Premium – SAP S/4HANA
  For SAP S/4HANA, WalkMe provides step-by-step guidance within Fiori apps and supports the implementation of new UI and process logic after go-live.
• SAP WalkMe Premium – SAP S/4HANA Cloud
  Within the cloud variant, WalkMe particularly supports frequent release changes by allowing content to be updated flexibly without system intervention.
• SAP WalkMe Premium – SAP Concur
  WalkMe guides users through Concur processes such as travel requests, booking, or expense reporting directly within the workflow, thereby reducing questions and errors.

The Future: AI-Supported Digital Adoption

With artificial intelligence such as the WalkMe ActionBot, navigation assistance evolves into true digital assistants. Instead of merely showing the way, the bot executes transactions itself - with the user only providing confirmation. This creates a new working logic: from “guided” to “automated.”

Software alone achieves nothing. Only when people understand and confidently use it does the full value of SAP investments become visible for customers.

With SAP WalkMe and ORBIS People, you create:

• intuitive user guidance
• measurable process improvements
• higher digital competence
• sustainable acceptance within your workforce and management

We ensure that your digital transformation does not fail because of usability, but instead becomes a measurable success within your SAP projects.